At Voyzen, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website hosting and development services.
1. Information We Collect
1.1 Personal Information
When you sign up for our services, we collect personal information that you provide directly to us, including:
- Full name and contact information (email address, phone number)
- Business name and details
- Billing address and payment information (processed securely through Stripe)
- Account credentials (username, password)
- Communication preferences
1.2 Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and usage, including:
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on pages
- Referring website addresses
- Cookies and similar tracking technologies
1.3 Website Content
We collect and store the content you provide for your website, including text, images, product information, and any other materials you upload to your Voyzen-hosted website.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To provide, maintain, and improve our website hosting and development services
- Account Management: To create and manage your account, process payments, and send service-related communications
- Customer Support: To respond to your inquiries, provide technical support, and address service issues
- Communication: To send you important updates about your account, service changes, and promotional materials (with your consent)
- Analytics: To analyze usage patterns, improve our services, and enhance user experience
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
- Security: To detect, prevent, and address technical issues, fraud, and security threats
3. Information Sharing and Disclosure
We respect your privacy and do not sell, trade, or rent your personal information to third parties for their marketing purposes. We may share your information only in the following circumstances:
3.1 Service Providers
We may share information with trusted third-party service providers who assist us in operating our business, such as payment processors (Stripe), hosting providers, email services, and analytics services. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
3.2 Legal Requirements
We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
3.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
3.4 With Your Consent
We may share your information with third parties when you explicitly consent to such sharing.
4. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for data transmission
- Secure password storage using hashing algorithms
- Regular security audits and vulnerability assessments
- Access controls and authentication mechanisms
- Secure data centers with physical and digital safeguards
- Regular backups and disaster recovery procedures
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Improve website functionality and performance
- Provide personalized content and advertisements
You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.
6. Your Rights and Choices
You have certain rights regarding your personal information, including:
- Access: You can request access to the personal information we hold about you
- Correction: You can update or correct your personal information through your account settings or by contacting us
- Deletion: You can request deletion of your personal information, subject to legal and contractual obligations
- Data Portability: You can request a copy of your data in a structured, machine-readable format
- Opt-Out: You can opt-out of marketing communications by clicking the unsubscribe link in our emails or contacting us
- Account Closure: You can close your account at any time, though some information may be retained for legal purposes
7. Data Retention
We retain your personal information for as long as necessary to provide our services, fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When you close your account, we will delete or anonymize your personal information within a reasonable timeframe, except where we are required to retain it for legal or regulatory purposes.
8. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our services, you consent to the transfer of your information to these countries. We take appropriate safeguards to ensure your information is protected in accordance with this Privacy Policy.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: support@voyzen.com
WhatsApp: Available through our website widget
Response Time: We aim to respond to all privacy-related inquiries within 48 hours.